The following information is to ensure that you are well informed as to how our on-line store works and the security systems we use to ensure that your personal and credit card details remain secure. Please select and click on any section below for that detail:
To ensure your shopping experience is both safe and convenient we have gone to considerable lengths to ensure our site is safe for you to shop. Security is our 'Number One' priority - your transaction/s will be transmitted within a secure 128-Bit SSL-secure socket layer allowing full encryption. A padlock should be displayed at the lower right hand corner of your browser window – this means your personal information is protected with full encryption. We would advise not to make a credit card transaction should the padlock not be displayed.
We do not store credit card information and any transactions to purchase products on this site are handled by ANZ (Australia and New Zealand Banking Group Limited, ABN 11 005 357 522) eGate On line Payments under a secure sockets layer (SSL).
Your personal information and payments is treated as a high security priority to us, along with your protection. Your personal information and payments are performed through a secure arena developed by Harrisontech Pty Ltd in conjunction with ANZ eGate . Your credit card statement will show the deduction for Vinntra P/L T/A TangerineBeach.com.
What are Digital Certificates? Digital Certificates are a standard software application loaded onto web servers that provides a secure encrypted link (SSL-secure socket layer) between a website and you the customer. It enables you the customer to transact securely while online. Think of it as a secure 'pipeline' which provides protection for data being transmitted through it.
Ordering online is through an internet store and therefore requires orders to be made via the website. You only need to set up an account once and then log in to this account when you shop each subsequent time. By using your account you can be assured that all information that you enter will be received.
NEWSLETTER: You may select to join our Newsletter when offered from time to time or when registering your account. We won't bombard you with news, but we send out newsletters occasionally to advise of great deals, special sales, new products etc.
Payments can be made using credit cards (Visa or MasterCard) and through PayPal. Although our on line credit card payment facility via ANZ eGate is our preferred transaction method, we also offer Direct Debit and a Pay BY Phone option for convenience.All products will be dispatched once all funds have been cleared.
All orders will be processed ASAP once payment has been cleared. We will endeavour to have your order delivered within 7 business days of receipt of cleared funds, although we are bound to the service schedules offered through Australia Post – remote parts of Australia will take longer. If we are unable to fill any part of your order we will complete the order less the unavailable items and advise you of the status. When that item arrives in stock, we will email you advising the item is now in stock and giving you the option to accept delivery of the item or we will arrange a refund for that item if you no longer wish to accept it.
If paying by cheque or money order your order will be sent after bank clearance. We offer mail delivery only, you can elect to arrange your own courier to Pick Up and Deliver your order to you.
Although we will process your order ASAP and are bound to the efficiencies of Australia Post we ask that you should allow up to 2 weeks for delivery. It is fair to assume you should receive your order within 7 business days.
We will not be held responsible for lost, stolen or damaged packages if they are not registered/insured. You can elect to have your freight Express Posted and / or Registered Post delivered and we will only charge the difference incurred with the freight cost to use these services.
Prices quoted are for packages up to 3kg in weight. If an order weighs more than 3kg (determined after processing) you will be contacted with a quote for extra postage costs.
Please choose carefully as we give full refunds and/or exchanges to products purchased within 14 days! All items are quality control inspected before packaged to be sent.
All items are shipped with Reply Paid details using Australia Post, so you can order with full comfort knowing that if you have to return any item you have purchased, you will not have to pay for any return freight charges. All we ask is that you return the goods to us promptly within 14 days in the same condition that they were sent out to you.
Should a product be faulty by manufacture, please notify us by phone, email or fax within 48 hours of receipt of goods to discuss your order.
Goods cannot be returned without a prior authorisation number issued to you. We request that you notify us of any incorrect orders within 48 hours of receiving your order. We will either replace the items or issue a refund if advised within the claim period above.
Please remember that we will package your order with the upmost of care and ensure it leaves our premises under our stringent quality control processes. If you are not happy with your purchase, you can return it to us using an Australia Post Reply Paid system where you incur no freight or postage costs to return the purchase to us.
There is not a minimum order requirement.
All prices are in Australian Dollars and include Goods and Services Tax (GST)
We are fully compliant with the Australian SPAM Act and will never supply your details to any other party or use your information in any way that you have not given your express permission.
We use a secure server to ensure your information is transmitted safely. The information we request from you is used solely for the purpose of sending orders, receiving payment and informing customers of information relating to TangerineBeach.com. We will not sell or distribute your email address, contact details or any other information about you to any third party.
TangerineBeach.com respects your privacy and we are committed to protecting it. TangerineBeach.com believes in keeping your information confidential. We only collect information from you when you specifically and knowingly provide such information. Any information we collect is used for the purpose of providing you with a more satisfying and personalized shopping and browsing experience.
TangerineBeach.com does not share, sell or rent any personal information to other companies or third parties.
We have a search tool on the site to assist you with finding the specific item you may be looking for.
Occasionally, slight discrepancies could occur from the image displayed of the product on the website. In these cases, the discrepancies are beyond the control of TangerineBeach.com. All scanned images are as accurate as possible. However, due to image capture, loading onto the website and the computer's monitor, the colour of products on your screen may not reflect the exact colour of the product on hand.