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Lay-By Policy

We understand that sometimes you need a little bit of extra time before bringing your new pieces home.

Tangerine Beach is pleased to offer an in-store lay-by service – please see below for the full terms and conditions:

  • The lay-by period is for a maximum of three weeks.

  • A deposit must be a minimum of 30% of the total purchase value.

  • We require your full name, phone number, email and address for all lay-bys.

  • The minimum lay-by sale is $100.

  • The cancellation charge on a lay-by is 30% of the total purchase price.

  • There are no returns or exchanges on lay-by items with the exception of faulty goods or in accordance with your legislated rights.

  • The customer or the store has the right to cancel a lay-by.

  • If the customer cancels the lay-by within three weeks they have the right to a refund of the payments made, less the cancellation charge.

  • If the store cancels the lay-by within three weeks the customer will be given seven days notice and will be entitled to a full refund of all payments made.

  • Customers will be contacted for all lay-bys that are not completed by the due date. After the due date the lay-by will be cancelled and the customer will be given a refund for their payments made, less the cancellation charge.

  • The cancellation charge is applied to compensate the retailer's selling, storage and administration costs.

  • Any items placed on lay-by cannot be altered until the lay-by has been paid in full.

If you are an interstate or regional customer, please contact us via phone or email and we will be in touch to discuss your lay-by options.