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Terms & Conditions


1. Secure Shopping

To ensure your shopping experience is both safe and convenient we have gone to considerable lengths to ensure our site is safe for you to shop. Security is our 'Number One' priority - your transaction/s will be transmitted within a secure 128-Bit SSL-secure socket layer allowing full encryption from PayPal and eWay. A padlock should be displayed at the lower right hand corner of your browser window – this means your personal information is protected with full encryption. We would advise not to make a credit card transaction should the padlock not be displayed.

We do not store credit card information and any transactions to purchase products on this site are handled by PayPal and eWay under a secure sockets layer (SSL).

Your personal information and payments is treated as a high security priority to us, along with your protection. 

Your credit card statement will show the deduction for PayPal and eWay as Vinntra P/L

What are Digital Certificates? Digital Certificates are a standard software application loaded onto web servers that provides a secure encrypted link (SSL-secure socket layer) between a website and you the customer. It enables you the customer to transact securely while online. Think of it as a secure 'pipeline' which provides protection for data being transmitted through it.

2. Ordering On-line

Ordering online is through an internet store and therefore requires orders to be made via the website. You only need to set up an account once and then log in to this account when you shop each subsequent time. By using your account you can be assured that all information that you enter will be received.

NEWSLETTER: You may select to join our Newsletter when offered from time to time or when registering your account. We won't bombard you with news, but we send out newsletters occasionally to advise of great deals, special sales, new products etc.

3. Payments

Payments can be made using credit cards (Visa or MasterCard) via eWay Australia and through PayPal. We also offer Direct Debit and a Pay BY Phone option for convenience.All products will be dispatched once all funds have been cleared.

4. Delivery Terms

All orders will be processed ASAP once payment has been cleared. We will endeavour to have your order delivered within 7 business days of receipt of cleared funds, although we are bound to the service schedules offered through Australia Post – remote parts of Australia will take longer. If we are unable to fill any part of your order we will complete the order less the unavailable items and advise you of the status. When that item arrives in stock, we will email you advising the item is now in stock and giving you the option to accept delivery of the item or we will arrange a refund for that item if you no longer wish to accept it.

If paying by cheque or money order your order will be sent after bank clearance. We offer mail delivery only, you can elect to arrange your own courier to Pick Up and Deliver your order to you.

Although we will process your order ASAP and are bound to the efficiencies of Australia Post we ask that you should allow up to 2 weeks for delivery. It is fair to assume you should receive your order within 7 business days.

We will not be held responsible for lost, stolen or damaged packages if they are not registered/insured. You can elect to have your freight Express Posted and / or Registered Post delivered and we will only charge the difference incurred with the freight cost to use these services.

5. Postage

Prices quoted are for packages up to 3kg in weight. If an order weighs more than 3kg (determined after processing) you will be contacted with a quote for extra postage costs.

6. Refund Policy

Please see our return policy here.

7. GST & Currency

All prices are in Australian Dollars and include Goods and Services Tax (GST)

8. Privacy Policy

Please see our Privacy Policy here.

9. Product Quality

Occasionally, slight discrepancies could occur from the image displayed of the product on the website. In these cases, the discrepancies are beyond the control of All scanned images are as accurate as possible. However, due to image capture, loading onto the website and the computer's monitor, the colour of products on your screen may not reflect the exact colour of the product on hand.

12. Promotional codes 

Throughout the year we will run various promotional offers and discounts. Promotional codes are not valid in conjunction with any other offer and are subject to an expiry date.